Cancellation Policy

1. Deposit & Booking Confirmation

• A booking is confirmed only upon receipt of an advance deposit of 50% of the total estimated stay value.
• The balance amount is payable at check-in.
• Wellness/detox/retreat packages with customized therapist and program scheduling require 100% advance payment at the time of booking.

2. Cancellation & Rescheduling Charges

Cancellations must be communicated in writing by email to the reservations team.

Notice Period Before Arrival	Cancellation Charge
More than 15 days	No charge – full refund
11–15 days	25% of deposit amount
6–10 days	50% of deposit amount
0–5 days	75% of deposit amount
No Show	100% of deposit amount (fully forfeited)

• All refunds are subject to a 10% administrative and transaction processing charge on the refundable amount.

Notes:

• For multi-night stays or wellness packages of 3 nights or longer, the resort reserves the right to apply cancellation charges on the full package value, not only the deposit, if cancellation occurs within 5 days of arrival.
• Early departures/shortened stays once checked in will be charged as a same-day cancellation for the unused nights and are non-refundable.

3. No Show Policy

A booking will be treated as a “No Show” if the guest does not arrive by midnight on the scheduled arrival date without prior communication. In such cases:

• 100% of the deposit will be forfeited.
• Remaining nights in the reservation will be released.

4. Refund Processing

• Eligible refunds (after applicable cancellation deductions) will be processed within 7–14 working days to the original mode of payment.
• All refunds are subject to a 10% administrative and transaction processing charge on the refundable amount.
• Refunds for payments made via travel agents/OTAs will be routed through the original booking channel and may take longer.

5. Date Change / Rescheduling

• One-time date change requests are permitted free of charge if made at least 15 days before the original arrival date, subject to availability.
• Date changes made within 14 days of arrival will be treated as a cancellation of the original booking and a fresh booking for the new dates.
• Rescheduling is subject to rate differences, including seasonal or peak-period pricing.

6. Peak Season / Festive & Blackout Dates

Bookings made for:

• Peak season
• Festive periods
• Wellness retreats with visiting specialists
• Long weekends

may be subject to a stricter cancellation policy, requiring full advance payment and 100% forfeiture if cancelled within 15 days of arrival. This will be communicated at the time of booking.

7. Modifications to This Policy

Viveda Wellness Resort reserves the right to amend this policy at any time. The policy applicable to a booking is the one in effect on the date the booking was confirmed.

Contact for Cancellations, Date Changes & Refund Queries

Reservations Team, Viveda Wellness Resort
Email: reservations@vivedawellness.com
Phone: 7887805800